Frequently asked questions

The easiest way is to use the form on our website or send the file by email as an attachment. If your documents contain confidential information, you can protect them by placing the files in a password-protected ZIP folder and sending the password via a separate communication channel, such as SMS.

Go to the contact form

Prompt communication is a priority for us. During office hours (Mon–Fri, 9:00–17:00 CET/CEST), you can usually expect a quote within one hour of us receiving your document.

Yes. We aim to complete translations at a rate of at least 10 standard pages per working day. If you need a faster turnaround, please let us know when sending your enquiry — we’ll provide both a standard and an express option where possible.

For certified translations, please also allow for courier delivery time. Delivery within Poland usually takes 1 working day, while international delivery may take longer depending on the destination country.

Yes. For translations into English, you can choose either British or American English. By default, we use British English.

For standard translations, yes. The price stated in the quote is final, with no hidden costs.

For certified translations, we provide an estimated quote, as the final price depends on the final number of translated pages. Differences may result from the need to reproduce the structure of the original document and describe elements such as stamps, signatures and annotations. However, the final price will never be more than 10% higher than the original quote.

See the full price list

Whether a certified translation must be prepared from the original document, or whether a scan or photo is sufficient, depends on the requirements of the institution requesting it. If the translation must be prepared from the original, you will need to send us the physical document by courier.

Many documents now exist only in electronic form, such as bank statements or files generated from online systems. In such cases, there is usually no need to print and post them.

Yes. If you choose this option, instead of a physical document we will send you a PDF file — a certified translation signed with the sworn translator’s qualified electronic signature. The signature complies with the eIDAS Regulation and is recognised throughout the European Union.

You can also choose both formats — physical and electronic. The second format is currently available at a promotional price of PLN 15.00 per standard page.

In many cases, authorities in Poland accept certified translations signed with a qualified electronic signature. Please note that such a document is intended to be submitted electronically, for example via ePUAP or e-Doręczenia. A physical printout made by the client may not be sufficient.

In some proceedings, an authority may require a paper version only, so it is worth checking the requirements of the specific institution in advance.

You can order as many copies as you need. We prepare one original certified translation and any number of certified copies. The price of each certified copy is PLN 10.00 per standard page.

Yes, they are. We treat all documents as confidential. If you are sending files by email, you can add an extra layer of protection by putting them in a password-protected ZIP file and sending the password separately. We are also happy to sign a non-disclosure agreement on request.

We do not use public tools to process the content of your documents, such as publicly available translation or text-processing systems.

We also use secure methods for file storage and data protection.